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Total IT, Inc.

Cloud Services Cybersecurity IT Consulting & vCIO IT Support & Help Desk + 1 more

Overview

Total IT, Inc. is a managed IT services provider located in Richardson, Texas. They focus on delivering high-quality IT solutions tailored for businesses of all sizes. Their typical clients include retail companies and professional organizations that require consistent support for their technology needs.

This IT services company offers a wide range of services, including cloud solutions, firewall protection, and comprehensive IT support. They work diligently to ensure that their clients' systems operate smoothly and efficiently. Their goal is to minimize downtime and enhance productivity through reliable technology management.

This MSP is known for their excellent responsiveness and dedication to customer satisfaction. They provide support seven days a week, which is particularly valuable for businesses that operate continuously. Their team is friendly and ready to assist clients with any technical issues, ensuring a positive experience every time.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cloud Services Cybersecurity IT Consulting & vCIO

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Responsive to tickets and requests (1 client mentions this)
  • Friendly, supportive team (3 clients mention this)

What clients say about this company

Clients have expressed high approval of the service provided by Total IT, Inc. Many have noted the professionalism and clarity of their support team. Customers appreciate that the technicians take the time to explain solutions in an easy-to-understand manner, making the collaboration smooth and effective.

Feedback highlights the company's availability and empathy towards clients' needs. Businesses value the peace of mind knowing they can reach out on weekends and receive prompt assistance. This responsiveness contributes to a strong sense of trust and reliability in their services.

Clients frequently mention the efficient and effective manner in which issues are resolved. The transition to Total IT has significantly improved their technology performance, with fewer problems reported compared to previous IT providers. Overall, the strong organization and dedication to service have made a positive impact on their operations.

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Business Details

Hours

Now Closed

Monday08:30 AM - 05:30 PM
Tuesday08:30 AM - 05:30 PM
Wednesday08:30 AM - 05:30 PM
Thursday08:30 AM - 05:30 PM
Friday08:30 AM - 05:30 PM
SaturdayClosed
SundayClosed

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