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New Fathom IT

Bend, Oregon
Top Services
Microsoft 365 & Email Cybersecurity IT Support & Help Desk Managed IT Services
Credentials
HIPAA ITAR NIST

Overview

New Fathom IT is a managed IT services provider located in Bend, Oregon. They focus on delivering reliable IT support and solutions tailored for small to medium-sized businesses. With a deep understanding of the technology landscape, this IT services company helps clients by ensuring their systems run smoothly and securely.

This MSP offers a wide range of services, including support for Office 365, security enhancements, hardware selection, and installation. Their team is known for its thoroughness, providing quick and detailed resolutions to technical challenges. Clients appreciate their ability to communicate clearly, ensuring that even the most complex issues are explained simply.

New Fathom IT has built a strong reputation for responsiveness and efficiency. They prioritize understanding their clients' needs and provide effective solutions in a timely manner. By partnering with businesses, this IT services company plays a crucial role in helping them navigate their IT needs and improve overall productivity.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Cybersecurity IT Support & Help Desk Managed IT Services

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 4.9 Google

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Reliable uptime and ongoing support (3 clients mention this)
  • Responsive to tickets and requests (3 clients mention this)
  • Friendly, supportive team (2 clients mention this)
  • Emphasis on security and data protection (1 client mentions this)

What clients say about this company

Clients repeatedly express satisfaction with the quality of service they receive from New Fathom IT. Many highlight the team's ability to respond quickly to urgent issues, often resolving problems the same day they arise. This responsiveness builds a strong sense of trust and reliability among their customers.

The thoroughness of the services provided is another common theme in client feedback. Customers mention how well the team listens to their concerns and addresses them comprehensively. From minor glitches to large projects, clients feel that every detail is taken seriously and managed effectively.

Honesty and transparency are key aspects that clients appreciate about this IT services company. Their clear communication and straightforward approach make it easy for businesses to understand what is being done and why. This genuine commitment to client satisfaction is reflected in the long-term relationships New Fathom IT maintains with its clients.

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Business Details

Address

644 NW Broadway St
Bend, Oregon

Phone: 1 (541) 728-3315

Open website ↗

Map / Directions

Hours

Now Closed
Monday08:00 AM - 05:00 PM
Tuesday08:00 AM - 05:00 PM
Wednesday08:00 AM - 05:00 PM
Thursday08:00 AM - 05:00 PM
Friday08:00 AM - 05:00 PM
SaturdayClosed
SundayClosed

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