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Integrated Computer Services, Inc.

Microsoft Partner Cisco Partner
VoIP & Phone Systems Backup & Disaster Recovery Cloud Services Cybersecurity + 6 more
CMMC DFARS NIST

Overview

Integrated Computer Services, Inc. (ICS) is a managed IT services provider based in Glen Rock, New Jersey. They specialize in delivering comprehensive IT support, cybersecurity solutions, and absolute reliability to their clients. This IT services company partners with businesses of various sizes, focusing on those requiring strong technical support and detailed cybersecurity measures.

This MSP is recognized for their thorough understanding of IT needs and a proactive approach to problem-solving. Their team is dedicated to ensuring that every client receives prompt and effective assistance, which helps alleviate the strain usually associated with IT issues. By offering tailored services, they help organizations maintain security and operational efficiency.

ICS's clients benefit from their commitment to exceptional customer service and detailed training offerings during onboarding. The company's blend of technical expertise and responsive support makes them a valuable partner for businesses looking to enhance their IT infrastructure. Overall, this managed IT services provider aims to empower their clients by providing them peace of mind through reliable technology solutions.

Services & Expertise

The following summary is based on the services and areas of expertise reported for this provider. Always confirm availability and scope directly with their team.

Backup & Disaster Recovery Cloud Services Cybersecurity

Backup & Disaster Recovery

A structured approach to safeguarding data and systems through automated backups, continuity planning, and rapid recovery processes designed to minimize disruption during unexpected events.

Why it matters: Ensures critical information and operations can be restored quickly, enabling the business to maintain stability during outages, cyber incidents, or hardware failures.

Real example: After a server malfunction disrupts operations, the company restores essential systems within hours using a well-defined backup and recovery plan, avoiding significant revenue loss.

Cloud Services

Deployment, optimization, and ongoing management of cloud platforms such as Microsoft 365, cloud infrastructure, and cloud storage solutions tailored to modern business requirements.

Why it matters: Enhances mobility, strengthens security, and improves operational agility while reducing reliance on aging on-premise systems.

Real example: A distributed team transitions to a modern cloud collaboration environment, resulting in improved productivity, secure remote access, and streamlined workflow management.

Cybersecurity

A multi-layered approach to protecting your organization against cyber threats, covering network security, endpoint protection, threat detection, incident response, and governance best practices.

Why it matters: Strengthens your security posture, reduces exposure to modern threats, and helps maintain trust with customers, regulators, and partners.

Real example: A business targeted by sophisticated phishing campaigns implements an enhanced security stack and monitoring, resulting in early threat detection and prevention of attempted breaches.

Hardware & Device Support

Support, repair and lifecycle management for endpoints such as desktops, laptops, tablets and phones.

IT Consulting & vCIO

Strategic advisory services offering executive-level guidance on IT planning, budgeting, governance, and technology alignment—acting as a virtual Chief Information Officer for your organization.

Why it matters: Allows leaders to make informed technology decisions, forecast IT investments, and align technology initiatives with long-term business strategy.

Real example: An organization struggling with ad-hoc IT spending gains a centralized roadmap—distributing investments strategically over several years and improving predictability and ROI.

IT Support & Help Desk

Dedicated support for end-users, providing timely resolution of day-to-day technical issues across devices, applications, connectivity, and access systems.

Why it matters: Keeps employees productive, shortens resolution times, and eliminates operational bottlenecks caused by unresolved technical challenges.

Real example: A team frequently delayed by recurring login and application issues gains immediate access to skilled support, significantly reducing downtime and boosting workplace efficiency.

Managed IT Services

Comprehensive management of your organization's IT environment, including proactive monitoring, maintenance, security oversight, and strategic guidance designed to keep operations stable and aligned with business goals.

Why it matters: Strengthens operational resilience, reduces unplanned downtime, and ensures technology investments directly support productivity, efficiency, and long-term growth.

Real example: A company experiencing recurring system slowdowns transitions to a fully managed environment, resulting in consistent performance, fewer interruptions, and improved output across teams.

Microsoft 365 & Email

Planning, deployment, and ongoing management of Microsoft 365, business email, and collaboration tools to support secure, modern communication across your organization.

Why it matters: Standardizes how teams communicate, reduces email-related issues, and improves productivity through better use of tools like Outlook, Teams, OneDrive, and SharePoint.

Real example: A business running fragmented email systems consolidates onto Microsoft 365, gaining centralized security controls, smoother onboarding for new staff, and fewer day-to-day email disruptions.

Servers & Infrastructure

Procurement, deployment, and lifecycle management of the core IT infrastructure that powers your business—servers, networks, storage, virtualization, and related systems.

Why it matters: Improves performance, scalability, and reliability while reducing the risk of outages caused by outdated or improperly maintained infrastructure.

Real example: A company suffering frequent outages replaces aging on-prem systems with a modern, optimized environment—dramatically improving performance and uptime for all staff.

VoIP & Phone Systems

Modern unified communications platforms leveraging cloud-based voice services, call routing, mobility features, and integrated collaboration tools.

Why it matters: Improves communication reliability, enables remote and hybrid work flexibility, and consolidates voice infrastructure into a streamlined, scalable system.

Real example: A business with a legacy phone system upgrades to a cloud-based communications platform, enabling seamless call handling across offices, mobile devices, and remote staff.

Reputation & Reviews

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Google rating: 5.0 Google Rated 5.00 out of 5 on Google

Review Highlights

  • Strong technical expertise (8 clients mention this)
  • Reliable uptime and ongoing support (4 clients mention this)
  • Friendly, supportive team (13 clients mention this)
  • Emphasis on security and data protection (7 clients mention this)

What clients say about this company

Clients express high satisfaction with Integrated Computer Services, noting their thoroughness and efficiency. Many emphasize the company's ability to respond quickly while maintaining a detailed approach in their assistance. This strong focus on customer service is a defining feature that clients appreciate when working with ICS.

Clients highlight the technical knowledge of the ICS team as a major asset. They feel confident in the company's ability to handle various IT and cybersecurity challenges. Many reviews reflect a sense of trust and reliability built over years of partnership, especially regarding ongoing support during onboarding and beyond.

ICS's clients repeatedly mention their empathy and responsiveness in support situations. They feel valued and understood, as the team genuinely cares about solving issues quickly. This approach not only improves the overall client experience but also fosters long-term relationships based on mutual respect and success.

Questions business owners often ask at this stage

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Business Details

Hours

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